![Dells Community Pulse](https://i0.wp.com/designverb.com/wp-content/images/2008/08/dell-community-pulse.jpg?w=627&ssl=1)
Dells launched Community Pulse which organizers their customers “Compliments” and “Complaints” along with a cloud of tags on subjects and a graph on subjects to see how they are doing overtime with individual categories.
Instead of hiding away all their complaints, show it off and improve. The more transparent a company can be about their issues, the sooner they can fix them. Fail faster, improve sooner.