I ran into some moments this week where my perception and respect for certain places or things lost some points. I’ll site a few here briefly:
1. Door bell rings, 2 guys introduce to me to a charity, they keep acting nice, personable, asking me several questions, saying I’m cool, let us send you some free magazines, we should hang out, etc. Next thing I know, all my info is on a receipt and they want my signature. They were sneaky in obtaining my info, without asking the me directly. When I realized this, I said, no thank you, and they ripped the paper up, took the brochures they said I could keep, and sneered at me with some rather harsh words. This was just a reminder that I personally hate it when I am pushed into a sale without realizing it. Please just ask rather than lure. Sure you can push for a sale, but making a sale is not always the most important thing in a sale experience.
2. Art store visit. I bought some nice mylar paper to draw on, new person folds paper in 4 and stuffs in bag! I just looked at her oddly, and manager replaced my paper. When a person running a store does not know how to handle the products they are selling, that store has lost some points in my view.
3. I received a promotional gift for some free printed photos. How great. I went to the website, went through the painful membership process and uploaded pictures, only to find out there was no way to get the promotional gift. Perhaps there was, but I dug deep and could not figure it out…and I’m a tech type, so, if it’s hard for me, it’s probably really hard for many others. Case in point, if your giving away something free, make it easy to get, then let the customer decide if they want to return to learn about your services or products. Start them off with a smile, not a bad experience. I’m never returning to this site.
4. I found a new blog that seemed pretty cool, because it was from a pretty famous person….then, a few days later, the company writing the blog puts up a post to fyi the readers that that the posts are not written by that person, but just in his perspective not written by him. My delete button was the next thing pressed.